IRI35518 Service Development (Autumn 2018)
Facts about the course
- ECTS Credits:
- 10
- Responsible faculty:
- Avdeling for ingeniørfag
- Course Leader:
- June Merete Solberg Tolsby
- Teaching language:
- English
- Duration:
- ½ year
Table of contents
The course is affiliated to the following study programme
Optional course in Bachelor´s programme in Innovation and Project Management.
Required prerequisite knowledge
Recommended previous knowledge
Teaching semester
Content
The student learns about different methods of service development and how this knowledge is used in the development of a service. Students gain insight into the conditions that affect a service development process.
Service development is about a close interaction between customers, market and developer, and it is important for the student to understand this interaction and how it can be influenced.
The student's learning outcomes on passing the course
Knowledge:
The student has
- theoretical and practical knowledge in relation to what influences a service development process in the public and private sectors
Skills:
The student can
- carry out a practical project
- demonstrate ability for independently and critical assessment throught application of knowledge within the subject
General competence:
The student can
- evaluate his/her own and others service development processes in a critical perspective
- demonstrate understanding of the challenges in implementing a service development process
Teaching and learning methods
Workload
Practical training/internship
Coursework requirements - conditions for taking the exam
Exam
The exam consists of two components:
1. A written project submission (group) that accounts for 50% of the grade.
2. A final individual 3-hours written exam which accounts for 50% of the grade. No aids allowed.
A single grade is given on the submission and written exam after the grade scale A-F.
Examiners
Conditions for resit/rescheduled exams
Course evaluation
Reading list
Due to the development in the subject, literature changes may happen. This implies that new literature can replace older literature at the start of the course.
Kimbell, Lucy (2015). The Service Innovation Handbook: Action-oriented Creative Toolkit for Service Organizations. London: Bis Publisher.
Obsterwalder, A., Pigneur, Y., Bernanda, G., Smith, A. & Papadakos, T. (2014). Value Proposition Design: How to Create Products and Services Customers. London: Wiley. (A selection of chapters announced at the beginning of the semester).
Stickdorn, M. & Schneider, J. (2012). This is Service Design Thinking: Basics, Tools, Cases. London: Wiley.
Supporting literature:
Eyal, N. (2014). Hooked: How to Build Habit-Forming Products. Portfolio. ISBN: 978-1591847786.